From our store to your wardrobe.

Scope of this Shipping Policy

This Shipping Policy applies to eligible orders placed through the Outfitbay Fashion website operated by OUTFITBAY PRIVATE LIMITED.

It covers shipment of men’s fashion products offered through our website, including shirts, plus-size shirts, tees, jeans, co-ord sets, sleepwear, loungewear, oversized shirts, oversized T-shirts, shorts and trousers.

Delivery is subject to the availability of logistics services at the customer's supplied postal code.

Order Processing

Once an order is successfully confirmed, it enters our fulfilment process.

Most orders are normally prepared for dispatch within approximately 1–2 business days.

Processing may include:

• Payment and order verification.
• Product and variation confirmation.
• Inventory allocation.
• Quality and quantity checks.
• Packaging and labelling.
• Handover to the assigned logistics provider.

Estimated Delivery Timelines

Typical estimated delivery periods after dispatch are:

• Metro and major cities: approximately 3–5 business days.
• Other serviceable locations: approximately 5–7 business days.
• Remote or extended locations: approximately 7–10 business days.

These are estimates rather than guaranteed delivery dates.

Actual delivery may be earlier or later depending on the destination, courier network, shipment movement and external conditions.

Business Days

Business-day references in this policy generally exclude Sundays, public holidays and days on which the relevant logistics or fulfilment operations are unavailable.

Orders placed during weekends, public holidays, major sale events or exceptionally high order volumes may require additional processing time.

Our Shipping Process

Shipping Charges

Any applicable shipping or delivery charge will be displayed through the website, cart or checkout process before completion of the order where such charge applies.

Shipping charges may vary depending on order value, destination, promotional offer, shipping method or other applicable factors.

Where free shipping is offered, the eligibility conditions of that offer may change from time to time and will be communicated through the website where applicable.

Order Tracking

After dispatch, tracking information may become available when the courier provider creates or updates the shipment record.

Customers can use our Order Tracking page to view available tracking information.

Courier tracking systems may occasionally take several hours after dispatch to display the first movement or scan.

Delivery Address

Customers are responsible for providing complete and accurate delivery information during checkout.

This should include, where applicable:

• Recipient name.
• Complete house, building or shop details.
• Street, locality and landmark.
• City and State.
• Correct postal code.
• Reachable mobile number.

Outfitbay Fashion is not responsible for delivery failure caused solely by materially incorrect or incomplete information supplied by the customer.

Address Changes After Ordering

If an address correction is required, contact customer support as soon as possible.

We may be able to update the address if the order has not yet progressed too far in the fulfilment process.

Once a parcel has been dispatched, an address change cannot be guaranteed because delivery routing may be controlled by the logistics provider.

Delivery Attempts

The courier may contact the customer or attempt delivery according to its normal operational procedures.

Please ensure that the mobile number supplied with the order remains reachable around the expected delivery period.

If delivery fails, the courier may:

• Attempt delivery again.
• Contact the recipient for directions.
• Hold the parcel temporarily at a delivery hub.
• Return the shipment to origin after unsuccessful attempts.

Refused or Undeliverable Shipments

A shipment may become undeliverable where:

• The address is incorrect or incomplete.
• The customer cannot be contacted.
• The recipient repeatedly remains unavailable.
• Access to the delivery location is unavailable.
• The customer refuses delivery.

If the parcel is returned to us, further reshipment, cancellation or refund treatment will depend on the reason for non-delivery and our applicable Return and Refund policies.

Delivery Delays

Delivery may occasionally take longer than the estimated period because of circumstances such as:

• Severe weather.
• Floods or other natural events.
• Regional restrictions or road closures.
• Courier network congestion.
• Public holidays or festival periods.
• Strikes or transportation disruptions.
• Remote-area service limitations.
• Operational or technical interruptions.
• Events outside our reasonable control.

Where a shipment is delayed, we recommend reviewing the tracking information first and contacting us if further assistance is required.

Partial Shipments

In some circumstances, an order containing multiple products may be shipped in more than one package.

This may occur because products are prepared separately, different courier routes are used or operational requirements make a split shipment more practical.

Different packages belonging to the same order may arrive on different dates.

Shipment Marked Delivered but Not Received

If tracking shows "Delivered" but you cannot locate the parcel, first check:

• With family or household members.
• Building reception or security.
• Neighbours where appropriate.
• Any delivery communication from the courier.

If the parcel remains missing, contact us promptly with your order number so the available shipment information can be reviewed.

Damaged or Tampered Parcel

If a parcel appears materially damaged, open, resealed or tampered with at delivery, please inspect it carefully where possible.

If the product inside is wrong, damaged, missing or defective, contact customer support promptly.

We may request:

• Order number.
• Photographs of outer packaging.
• Shipping label photographs.
• Product photographs.
• Description of the issue.
• Unboxing photographs or video where reasonably available.

Such claims will be reviewed under our Return & Replacement Policy .

Incorrect Product Delivered

If the delivered product, size, colour or variation differs materially from the confirmed order, contact us within the applicable return period.

Do not wash, alter or extensively use the incorrect item while the claim is being reviewed.

Cash on Delivery

Where Cash on Delivery is available, its availability may depend on the destination, order value, courier support and other operational factors.

Customers should keep the payable amount or supported payment arrangement ready when the shipment is out for delivery.

Repeated refusal of genuine COD orders may be reviewed where there is evidence of abuse, subject to applicable consumer law.

Delivery Confirmation

Courier partners may use delivery confirmation methods such as OTP, signature, digital proof of delivery or other verification processes.

Customers should provide delivery OTPs only to the authorised delivery personnel for the relevant shipment and only when appropriate.

Return Shipping

Return and reverse-pickup shipping are governed by our Return & Replacement Policy .

Where a verified incorrect, defective or materially damaged product was supplied, return shipping treatment will be handled in accordance with the applicable policy and Indian consumer law.

Cancellation After Dispatch

Once an order has already been dispatched, cancellation may no longer be operationally possible.

Please refer to our Refund & Cancellation Policy for cancellation eligibility and applicable refund treatment.

Ownership & Risk During Delivery

Products remain subject to the applicable shipping and consumer-law framework while in transit.

Nothing in this policy is intended to unfairly transfer responsibility to a consumer for loss, damage, incorrect supply or deficiency occurring before lawful delivery merely because an external courier was used.

No Guaranteed Delivery Date

Estimated delivery dates shown by us or a courier are intended to assist customers in understanding the likely delivery period.

Unless expressly stated otherwise, an estimated date is not an absolute guaranteed delivery date.

However, unreasonable delays or failure to provide an agreed service remain subject to applicable consumer remedies.

Changes to Shipping Policy

OUTFITBAY PRIVATE LIMITED may update this Shipping Policy to reflect changes in courier arrangements, operational practices, delivery locations, shipping charges or applicable law.

The latest version will be published on this page with an updated revision date.

Changes will not be applied in a manner that unlawfully removes consumer rights relating to an existing transaction.

Shipping Support

If you need assistance with an existing shipment, contact us using:

• Primary Email: suresh@outfitbayfashion.in
• Secondary Email: outfitbayprivatelimited@gmail.com
• Phone: +91 7618565061
• Registered Address: Shop No 29, First Floor, Apna Star Plaza, Palhera, Modipuram, Meerut, Meerut, Uttar Pradesh, India, 250110

Please include your order number when contacting us regarding a shipment or delivery.