Returns made clear and practical.

7-Day Return & Replacement Window

Eligible products purchased through Outfitbay Fashion may be requested for return or replacement within 7 calendar days from the date of delivery.

The request must be submitted within this period using our available customer support channels.

If your product is delivered on one date, the return window begins from that delivery date.

Eligible Reasons for Return or Replacement

Subject to verification and the conditions in this policy, a request may be considered where:

• The wrong product has been delivered.
• The wrong size, colour or variation was delivered compared with the confirmed order.
• The product is received materially damaged.
• The product has a manufacturing defect.
• The product materially differs from the description applicable to the ordered item.
• An eligible customer-selected size does not fit and a size replacement is requested.
• An otherwise eligible product is returned within the stated return window and satisfies the return conditions below.

Product Condition Requirements

Except where the complaint concerns a defect, damage or incorrect item, the returned product should satisfy the following conditions:

• Product must be unused.
• Product must be unworn except for reasonable trial for size and fit.
• Product must not have been washed.
• Product must not have been altered, stitched or modified.
• Product must not have stains, marks, perfume, deodorant, body odour, makeup or other signs of use.
• Original brand and size tags should remain attached where supplied.
• Original labels, packaging and supplied accessories should be returned where applicable.
• Product should correspond with the product originally supplied against the relevant order.

Products Covered by this Policy

This policy applies to eligible men’s fashion products offered through Outfitbay Fashion, including:

• Men’s Shirts
• Men’s Plus Size Shirts
• Men Tees
• Men’s Jeans
• Men’s Co-Ord Sets
• Men’s Sleepwear & Loungewear
• Oversized Shirts
• Oversized T-Shirts
• Shorts
• Trousers

Any product-specific return restriction displayed clearly on the applicable product page before purchase should be read together with this policy, subject always to mandatory consumer rights.

Size Mismatch & Size Replacement

Fashion sizing may vary between styles and fits. For example, an oversized T-shirt, regular shirt, plus-size shirt and trouser may follow different garment measurements.

Where the customer has selected a size but it does not fit, an eligible size replacement may be requested within the 7-day return period.

A replacement remains subject to:

• Product satisfying the condition requirements.
• Requested replacement size being available in stock.
• Successful verification of the original order.
• The product not having been washed, altered or used beyond reasonable size trial.

If the requested size is unavailable, another available resolution may be offered according to this policy and our Refund & Cancellation Policy.

Wrong, Damaged or Defective Product

If a product arrives materially damaged, defective or different from the confirmed product ordered, please contact us promptly.

We may request reasonable supporting information including:

• Order number.
• Clear photographs of the received item.
• Photographs of the outer and inner packaging.
• Photograph of the product label or tag.
• Clear description of the issue.
• Unboxing photographs or video where reasonably available.

Once the claim is verified, an appropriate remedy may include replacement, exchange, refund or another remedy available under applicable law.

Colour & Appearance Differences

We aim to display product images and colours as accurately as reasonably possible.

Minor differences may occur because of lighting, photography, editing, device screen settings or display calibration.

A minor screen-related colour variation alone may not establish that the wrong product was supplied.

However, if the actual delivered colour or product is materially different from the confirmed variation ordered, contact us for review.

Non-Eligible Return Cases

Subject to applicable consumer rights, a return or replacement request may be declined where:

• The return request is made outside the stated return period without a legally applicable reason.
• The garment has been worn beyond reasonable fit trial.
• The garment has been washed.
• The product has been altered, stitched, repaired or customised after delivery.
• Tags or essential labels have been removed without a valid defect-related reason.
• The product has stains, odour, perfume, makeup, dirt or other signs of use.
• The product has been damaged by the customer after delivery.
• The item returned is different from the item originally supplied.
• Required parts, sets or supplied accessories are missing.
• The claim is fraudulent, manipulated or otherwise cannot reasonably be verified.

How to Request a Return or Replacement

Contact customer support within the eligible return period and provide the requested order information.

Information to provide

• Order number.
• Customer name.
• Registered email or mobile number.
• Product being returned.
• Reason for return or replacement.
• Photographs where the request involves damage, defect or incorrect supply.

Reverse Pickup

Where reverse pickup service is available at the customer’s location, an approved return may be collected through a logistics partner.

Pickup availability depends on the serviceability of the customer's postal code and logistics partner operations.

The customer should keep the product securely packed and ready for collection on the scheduled pickup date.

If reverse pickup is not available for the location, customer support will communicate the available return method.

Return Packaging

Products should be returned in suitable packaging to prevent damage during reverse transportation.

Where reasonably possible, use the original product packaging supplied with the order.

Do not place tape, shipping labels or writing directly on a reusable product box where that packaging forms part of the original product presentation.

Inspection of Returned Products

Returned products may be inspected after receipt to verify that the correct item has been returned and that applicable return conditions have been satisfied.

Inspection may include checking:

• Product identity.
• Size and variation.
• Product condition.
• Tags and labels.
• Signs of washing or use.
• Damage or alteration.
• Packaging and supplied accessories.

Approval of a pickup request does not automatically mean that final return eligibility has been accepted. Final resolution may follow inspection.

Replacement Availability

An approved replacement is subject to stock availability at the time the replacement is processed.

We cannot guarantee that the same product, size or colour will remain available after the original order has been delivered.

Where an approved replacement cannot be provided because the relevant product or variation is unavailable, another appropriate resolution may be offered.

Exchange and Price Difference

Where a replacement or exchange option involves a different product or price, any price adjustment will be communicated before processing, where such exchange functionality is supported.

An exchange for a different product is not guaranteed unless expressly approved by customer support.

Refund After an Approved Return

Where an approved return is eligible for refund, the refund will be handled according to our Refund & Cancellation Policy .

For prepaid orders, an approved refund will ordinarily be initiated to the original payment method where technically possible.

Refund processing may begin only after the returned product has been received and accepted following inspection, where physical return is required.

Shipping & Reverse Logistics Charges

Shipping treatment may depend on why the product is being returned.

Where a return results from a verified wrong, defective or materially damaged product supplied by us, applicable logistics treatment will be handled reasonably and subject to consumer law.

For an otherwise correct product returned due to customer preference or fit, reverse logistics treatment may depend on the terms communicated for the applicable order.

No charge will be applied in a manner that unlawfully restricts a mandatory consumer remedy.

Promotional & Discounted Products

A product purchased during a sale or using a coupon is not automatically excluded from this policy merely because a discount was applied.

Product-specific restrictions, if any, should be clearly disclosed before purchase and remain subject to applicable consumer law.

Any approved refund for a discounted item will ordinarily be based on the actual amount paid for the item, subject to applicable order-level adjustments.

Refused Deliveries

Refusing a parcel at delivery is not automatically treated as an approved product return.

If you wish to cancel an order before delivery, please follow the cancellation process described in our Refund & Cancellation Policy.

If a parcel has already been dispatched, contact support for the available options.

Misuse of Return Facility

We may review repeated or suspicious return activity where there is reasonable evidence of fraud or abuse.

Examples may include returning a different item, intentionally damaging goods, false defect claims or manipulation of product tags.

Any action taken in such cases will remain subject to applicable law and genuine consumer complaints will not be rejected merely because a customer has previously made returns.

Consumer Rights

This policy is intended to provide a clear commercial return process and should not be interpreted as removing statutory rights available under applicable Indian law.

Where goods are proven to be defective, wrongly supplied, materially misdescribed or otherwise give rise to a mandatory consumer remedy, the matter will be handled having regard to applicable consumer protection law.

Changes to this Policy

OUTFITBAY PRIVATE LIMITED may update this Return & Replacement Policy when necessary to reflect changes in products, logistics, operational procedures or applicable law.

Updated terms may be published on this page with a revised Last Updated date.

Changes will not be applied in a manner that unlawfully removes consumer rights relating to an existing transaction.

Contact for Return or Replacement

For a return or replacement request, contact:

• Primary Email: suresh@outfitbayfashion.in
• Secondary Email: outfitbayprivatelimited@gmail.com
• Phone: +91 7618565061
• Registered Address: Shop No 29, First Floor, Apna Star Plaza, Palhera, Modipuram, Meerut, Meerut, Uttar Pradesh, India, 250110

Always include your order number when contacting us about an existing purchase.