Refunds & cancellations, clearly explained.

Scope of this Policy

This policy applies to eligible purchases made through the Outfitbay Fashion website operated by OUTFITBAY PRIVATE LIMITED.

It covers cancellation and refund requests relating to men’s fashion products offered on our website, including shirts, plus-size shirts, tees, jeans, co-ord sets, sleepwear, loungewear, oversized shirts, oversized T-shirts, shorts and trousers.

Product return eligibility itself is governed by our separate Return Policy.

Cancellation by the Customer

If you want to cancel an order, please submit your request as soon as possible after placing the order.

Cancellation is generally easier before the order has entered processing, packaging, fulfilment or dispatch.

A cancellation request should include:

• Order number.
• Name used while placing the order.
• Registered mobile number or email.
• Reason for cancellation, where requested.

A cancellation request does not automatically mean the order has been cancelled. We will first review the current order status.

Cancellation by Outfitbay Fashion

In limited circumstances, we may need to cancel an order before fulfilment.

Possible reasons may include:

• Product or selected variation becoming unavailable.
• Payment failure or unsuccessful authorisation.
• Incorrect or materially incomplete delivery information.
• Delivery being unavailable at the supplied address.
• Suspected fraudulent or unauthorised transaction.
• Manifest pricing, inventory or technical error.
• Other circumstances that make lawful fulfilment impossible.

Where we cancel a prepaid order after successful payment, the amount eligible for refund will be returned according to this policy.

We do not intend to impose an unfair cancellation charge on a consumer where comparable treatment would not apply when cancellation originates from us.

When a Refund May Be Approved

Subject to verification and the applicable Return Policy, a refund may be approved in circumstances such as:

• A prepaid order is validly cancelled before fulfilment.
• We cancel an order after successful payment.
• An eligible returned product is received and approved after inspection.
• The wrong product or wrong ordered variation was delivered.
• A product is received materially damaged or defective and a refund is the applicable resolution.
• A confirmed duplicate payment is identified.
• Payment is successfully captured but no corresponding valid order can be fulfilled, after verification.
• A refund is otherwise required under applicable Indian consumer law.

Wrong, Damaged or Defective Product

If you receive a materially damaged, defective or incorrect product, contact us promptly in accordance with the timelines stated in our Return Policy.

We may request reasonable evidence such as:

• Order number.
• Photographs of the received product.
• Photographs of packaging and labels.
• A clear description of the damage, defect or incorrect item.
• Any other information reasonably required to verify the claim.

Depending on the circumstances and applicable policy, the resolution may be replacement, exchange, refund or another remedy available under law.

Failed, Pending & Duplicate Payments

Payment failed and amount was not debited

If payment fails and no amount is debited, you may place the order again using an available payment method.

Amount debited but order not confirmed

If money is debited but no successful order confirmation is generated, first check your account and order history.

If the issue remains unresolved, contact us with the transaction reference, amount, payment date and contact details used during checkout.

Duplicate payment

If the same order is confirmed to have been charged more than once, any verified excess payment will be handled for refund.

Refund Review & Processing

Refunds are processed only after the relevant cancellation, payment issue or returned product has been reviewed and accepted.

Processing period

We aim to initiate an accepted refund within approximately 5–7 business days after approval, unless a different timeline is required by applicable law or circumstances.

After the refund is initiated, additional time may be required by the customer's bank, card issuer, UPI provider or payment gateway before the amount appears in the customer's account.

Accepted refunds will in all cases be handled within a reasonable period and subject to applicable payment-system and legal requirements.

Refund Method

For prepaid orders, approved refunds will ordinarily be sent to the original payment method used for the transaction where technically possible.

Depending on the payment provider or circumstances, we may request reasonable payment or banking information where an alternative lawful refund mechanism is necessary.

Customers should never send UPI PINs, OTPs, CVVs, ATM PINs or banking passwords to us.

Cash on Delivery Orders

Where Cash on Delivery is available, there is ordinarily no prepaid amount to refund when an unshipped COD order is successfully cancelled.

Where a refund becomes payable after a COD order has already been paid for and delivered, we may request bank or supported payment information required to process the approved refund.

When a Refund May Not Be Approved

Subject to applicable consumer rights, refund requests may be rejected where:

• The product does not satisfy the eligibility conditions in our Return Policy.
• The product has been used, worn, washed, altered or damaged after delivery.
• Original tags, labels, packaging or supplied accessories required under the Return Policy are missing.
• The request is based only on normal colour differences caused by screen or display settings rather than an incorrect product.
• The customer selected an incorrect size or variation and the applicable Return Policy does not provide a refund for that situation.
• A claim cannot reasonably be verified using the order and evidence provided.
• The refund request is fraudulent or abusive.
• The transaction has already been fully refunded or reversed.

Shipping & Other Charges

Whether original shipping charges or return shipping charges are refundable depends on the reason for the return and the applicable policy.

Where the return results from a verified wrong, defective or materially damaged product supplied by us, applicable shipping treatment will be determined in accordance with our Return Policy and consumer law.

Where a customer voluntarily returns an otherwise correct product, shipping or reverse-logistics treatment may differ depending on the applicable Return Policy.

Promotional Discounts & Coupons

Where an order was purchased using a coupon, discount or promotional offer, any approved refund will ordinarily be calculated based on the amount actually paid for the relevant product after applicable discounts.

The cash value of a promotional coupon itself is not ordinarily refundable unless expressly stated otherwise or required by law.

Partial Refunds

Where an order contains multiple items and only some items are approved for refund, the refund may be limited to the amount attributable to the approved item or items.

Any order-level discount, coupon or shipping adjustment may be apportioned reasonably when calculating the applicable refundable amount.

Refund After Return Inspection

Where return of the physical product is required, refund approval may remain pending until the returned product is received and inspected.

Inspection may verify the product identity, condition, tags, labels, packaging and whether the return corresponds with the approved request.

If the returned item materially fails the applicable eligibility conditions, we will communicate the result of the review where appropriate.

Refused or Undeliverable Orders

If a parcel is refused, remains undeliverable because of incorrect customer details, or is returned to us after unsuccessful delivery, refund eligibility will be reviewed according to the circumstances.

Actual logistics or other permitted charges may be considered where legally permissible and clearly applicable. No unreasonable cancellation or penalty charge will be imposed contrary to consumer law.

Refund Status

If an approved refund has been initiated but is not visible in your account, please first check with your bank or payment provider.

You may then contact us using your order number and relevant transaction information so that the status available to us can be reviewed.

Changes to this Policy

OUTFITBAY PRIVATE LIMITED may update this Refund & Cancellation Policy to reflect changes in operations, payment methods, logistics or applicable law.

An updated version may be published on this page with a revised Last Updated date.

Changes will not be applied in a manner that unlawfully removes statutory rights relating to an existing consumer transaction.

Contact for Cancellation or Refund Requests

For an order-specific cancellation or refund request, contact us using:

• Primary Email: suresh@outfitbayfashion.in
• Secondary Email: outfitbayprivatelimited@gmail.com
• Phone: +91 7618565061
• Registered Address: Shop No 29, First Floor, Apna Star Plaza, Palhera, Modipuram, Meerut, Meerut, Uttar Pradesh, India, 250110

Please include your order number whenever your request concerns an existing purchase.